Returns & Refunds Policy

At GemsLeaf, we want every purchase to feel like a ritual of trust and clarity. Because we source products through CJdropshipping, our returns and refunds process follows their guidelines while honoring our commitment to customer care.

Eligibility for Returns

  • Timeframe: Returns must be requested within 30 days of delivery.
  • Condition: Items must be unused, unwashed, and in their original packaging.
  • Non-returnable items: Personalized, intimate, or perishable goods cannot be returned unless defective.

Refunds

  • Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Processing: Approved refunds are issued to your original payment method within 7–14 business days.
  • Partial refunds: If items are not in original condition or missing parts, partial refunds may be granted.

Exchanges

  • Defective or damaged items: We replace items if they are defective or damaged. Please contact us with photos for verification.
  • Wrong size or color: Exchanges are possible if stock is available.

Return Shipping

  • Responsibility: Customers are responsible for paying return shipping costs unless the item is defective or incorrect.
  • Tracking: We recommend using a trackable shipping service to ensure safe delivery.

Order Issues

  • Missing items: Contact us within 7 days of delivery for resolution.
  • Wrong items received: Notify us immediately with order details and photos.

How to Initiate a Return

  1. Email our support team at support@gemsleaf.com with your order number and reason for return.
  2. Attach clear photos if the item is defective or incorrect.
  3. Wait for confirmation and return instructions.

Notes

  • CJdropshipping requires clear evidence (photos/videos) for defective or incorrect items.
  • Refunds cannot be processed for delays caused by customs or incorrect shipping information provided by the customer.

At GemsLeaf, every return is handled with care and respect. We believe that commerce should remain a ritual of fairness, ensuring your journey with us feels safe, transparent, and meaningful.