Customer Frequent Asked Questions
🔐 Orders & Payments
- What payment methods do you accept?
We accept major credit cards, debit cards, Apple Pay, Google Pay, and other local payment options through WooPayments. - Is my payment secure?
Yes. WooPayments uses Stripe’s secure infrastructure, ensuring your payment details are encrypted and never stored on our servers. - Will I be charged immediately?
Yes, your card is charged at checkout. You’ll receive an order confirmation email right after payment is processed.
📦 Shipping & Delivery
- Where do you ship from?
Orders are fulfilled by CJdropshipping, which has warehouses worldwide. Your order may ship from the warehouse closest to you for faster delivery. - How long does shipping take?
Standard delivery usually takes 7–20 business days depending on your location and product availability. Tracking details will be provided once your order ships. - Do you offer express shipping?
Some products may have faster shipping options. Availability will be shown at checkout.
🔎 Tracking Orders
- How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track it directly on our website or through the courier’s site. - My tracking number isn’t working. What should I do?
Tracking numbers may take 1–3 business days to update. If it still doesn’t work, contact our support team.
💳 Refunds & Returns
- Can I return a product?
Yes, returns are accepted within 14 days of delivery for unused items in original packaging. - How do I request a refund?
Contact our support team with your order number. Once the return is approved and processed, refunds are issued back to your original payment method via WooPayments. - Are shipping fees refundable?
Shipping fees are non-refundable unless the product arrived damaged or incorrect.
🧾 Taxes & Duties
- Will I have to pay customs duties?
Depending on your country’s regulations, customs fees may apply. CJdropshipping handles most duties upfront, but local charges may still occur.
🛠 Support
- How can I contact customer service?
You can reach us via the contact form on our site or by replying to your order confirmation email. - When will I get a response?
Our team typically replies within 24–48 hours.
👉 This FAQ can be placed on your “Help” or “Support” page, and linked in the footer so customers always find it easily.
Would you like me to rewrite this FAQ in a more poetic, ritualized style (like your GemsLeaf branding), so it feels less transactional and more aligned with your symbolic, ceremonial tone?